FREQUENTLY ASKED QUESTIONS
ORDERS / SHIPPING / RETURNS
Where can I try your handbags on?
To avoid the traditional retail markup of 2.8 x, we are a direct to customer brand, therefore our products are only available via our website or from time to time in pop up stores in London.
If you have specific questions about our bags, please email us at firstname.lastname@example.org and we will do our best to answer your queries.
Yes we do. Worldwide.
How do I return my purchase?
If you would like to return your purchase, please email us at email@example.com stating your order number, and we will advise next steps.
Please note that we only accept unused pieces in perfect fully saleable condition within 14 days of purchase. If they are not in perfect tagged condition they will be returned to you at your expense.
Do your prices include VAT?
Do you offer gift cards?
Yes we do. Please email us at firstname.lastname@example.org with your request.
How can I check my order status?
A tracking link directing you to the shipper’s portal will be sent to you via email once your order has shipped.
Do you offer personalisation?
Yes, we offer customised side stripe colours upon request. We are working to make this a standard option at checkout. For personalisation enquiries, please email us at email@example.com.