FREQUENTLY ASKED QUESTIONS

  

ORDERS / SHIPPING / RETURNS

Where can I try your handbags on?

To avoid the traditional retail markup of 2.8 x, we are a direct to customer brand, therefore our products are only available via our website or from time to time in pop up stores in London.

If you have specific questions about our bags, please email us at hello@luxtralondon.com and we will do our best to answer your queries.

What payment options do you offer?
We accept MasterCard, Maestro, Visa, American Express, as well Paypal, Apple Pay, Amazon Pay, Google Pay.
We also work with Klarna, which offers payment 30 days later, or in three monthly instalments. Hopefully there is something to suit every body.
Do you offer free returns?

Yes we do. Worldwide.

How do I return my purchase?

If you would like to return your purchase, please email us at hello@luxtralondon.com stating your order number, and we will advise next steps.

Please note that we only accept unused pieces in perfect fully saleable condition within 14 days of purchase. If they are not in perfect tagged condition they will be returned to you at your expense.

Do your prices include VAT?

For items delivered within the UK and EU, all prices include VAT. The rate charged will either be UK VAT or VAT in the country of delivery (rates vary by country, however our prices remain unchanged)). VAT is not charged for items delivered outside the EU, but we maintain one price for each item on our website.

Do you offer gift cards?

Yes we do. Please email us at hello@luxtralondon.com with your request.

How can I check my order status?

A tracking link directing you to the shipper’s portal will be sent to you via email once your order has shipped. 

Do you offer personalisation?

Yes, we offer customised side stripe colours upon request. We are working to make this a standard option at checkout. For personalisation enquiries, please email us at hello@luxtralondon.com.

CARE

 

 

BRAND VALUES

How can I best look after my handbag?
Yes, we offer customised side stripe colours upon request. We are working to 

 

What can I do if my bag gets a scratch?
Yes, 
Which bags will fit laptops?
The Maya Tote is very roomy and will fit any laptop.
The Jessie Backpack will fit a 13" laptop.
The Rosa Classic Handbag can fit an iPad or tablet.