Delivery & Returns

We offer free worldwide delivery on orders over £100.

HANDBAGS + MINI BAGS + TOTES + BACKPACKS

DESTINATION	PRICE	TIMING
UK	Free	2-3 days
Europe	Free	3-4 days
North America	Free	5-8 days
Rest of world	Free	5-8 days

SMALL ACCESSORIES

Credit card holders, wallets, pouches, jewellery boxes, wash bags

DESTINATION	PRICE	TIMING
UK standard	£5	2-3 days
Europe standard	£8	3-4 days
North America standard	£12	5-8 days
Rest of world standard	£15	5-8 days

Orders placed before 14:00 London time will be dispatched the same day. Orders placed after 14:00 will be dispatched the next working day.

Nevertheless, delivery times are estimates and are to be used as a guide only and are based on a Monday - Friday working week. Delivery can take longer than expected due to customs clearance procedures in certain countries. LUXTRA does not accept responsibility for delays incurred by customs or by courier companies.

If you have any questions, please contact us at hello@luxtralondon.com and we will be happy to help.

IMPORTANT:

All prices are exclusive of tax and duties. Please note that you will be responsible for import taxes, customs duties and fees levied by the destination country if your order has been placed from outside the United Kingdom.

Customs, duties, and taxes vary from country to country, please check with your local customs agency for details and estimated costs.

RETURNS & EXCHANGES

Please inform us about your intention to return your purchase within 14 days of receipt of your order. Please do so by sending an email to hello@luxtralondon.com with the subject line: "RETURN OF ORDER" and we will be in touch advising you of the next steps. We would appreciate your reason for returning the order as it helps us to improve our products and service.

Kindly note that returns are to be shipped on the customer’s own expense.

Customised items are non-refundable. All sales of these products are final.

The item(s) should be returned unused and in perfect condition, with all tags still attached. Any additions, such as dust bags, should be included in your return. All returns should be sent back to us in their original packaging & carton. Please ensure when returning the parcel that the LUXTRA gift box is properly protected with the brown box provided. Returns that are damaged may not be accepted and may be sent back to the customer.

We strongly advise that purchases are returned via a tracked and signed service. The risk and cost of the returns remain with our customers.

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Luxtra's Refund Policy

Returns
We accept returns within 14 days of receipt.

To be eligible for a return, your item must be unused and in the same condition that you received it, with all tags still attached. All returns should be sent back to us with the dust bag and in their original packaging & carton. Please ensure when returning the parcel that the LUXTRA gift box is properly protected with the brown box provided. Returns that are damaged may not be accepted and may be sent back to the customer.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable) such as:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 working days.

Delayed refunds (if applicable)
If you haven’t received a refund, first check your bank account.
Please then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@luxtralondon.com.

Sale items (if applicable)
Only full priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges
We are happy to offer an exchange on your order. Please send an email to hello@luxtralondon.com stating the item for which you would like to exchange your purchase.

Gifts
If the item was marked as a gift when purchased and was delivered directly to you, please contact hello@luxtralondon.com.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will issue a refund to the gift giver who will be notified of the return.

Shipping
To return your product, please contact us at hello@luxtralondon.com stating in the subject line: "RETURN OF ORDER".

We will then be in touch with the next steps.

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