Why does it cost so much?
A few reasons: LUXTRA is all about supporting women in business, so we're delighted to be bringing Rachel's beautiful and highly skilled talents to a new audience. Rachel sets the price for her work and we believe it is a very a fair price given her talents. Sure, other companies offer "cheap" (maybe even free) customisation - but they're done by machine, not by a living, breathing creative soul.
All monies go to Rachel and covering the cost of postage to and from her studio. LUXTRA does not take a cut.
Please note that discounts do not apply on customised pieces.
Can Rachel paint full words and / or symbols?
We can definitely ask her. Please email us at firstname.lastname@example.org to discuss further.
How long does it take?
Normally Rachel can complete an order with 5-7 business days. When adding on a day either side for postage to and from her studio, it can take up to 10 business days for us to receive your product back. We then post it out to you, so please keep these timings in mind.
If your order is time sensitive, please do email us at email@example.com and we will do our best to have your product to you in good time.
My discount code isn't working?
Due to the custom nature of these pieces, we are sadly unable to offer a discount. Thank you for your understanding.
What if I change my mind?
Unfortunately we are unable to accept returns on personalised products, so please make your choice carefully!